Shipping and Delivery Policy

Effective Date: July 23, 2026

At Mr. Leafy, we are committed to delivering fresh produce, groceries, and pantry products with quality and care. Please review this policy before placing your order.

Delivery Availability

Delivery is available only within our approved service area. Enter your address during checkout to confirm availability. We may add, remove, or temporarily limit delivery locations based on demand, product availability, weather, and operating conditions.

Delivery Fees

Any applicable delivery fee will be displayed during checkout before payment is completed. Fees may vary depending on the delivery address, order size, or selected delivery option.

Order Processing

Orders are prepared and packed as quickly as possible. Estimated delivery dates or windows shown during checkout are estimates and are not guaranteed.

Orders placed on weekends or holidays may require additional processing time.

Fresh and Perishable Products

Fresh produce and other perishable items are carefully inspected and packed before delivery. Please refrigerate or properly store perishable products immediately after receiving your order.

Product appearance, size, color, and ripeness may vary naturally. Seasonal products may also be limited or unavailable.

Delivery Delays

Deliveries may be delayed because of severe weather, traffic, product availability, high order volume, vehicle problems, or circumstances outside our reasonable control. We will try to notify affected customers when a significant delay occurs.

Accurate Delivery Information

Customers are responsible for providing a complete and accurate:

• Delivery address
• Apartment, suite, or gate number
• Access instructions
• Telephone number
• Email address

Mr. Leafy is not responsible for failed or delayed deliveries caused by incorrect information, inaccessible locations, or unavailable recipients.

Unattended Deliveries

When permitted, an order may be left in a reasonably safe location at the delivery address. Once an order has been delivered, the customer is responsible for promptly collecting and properly storing it.

Mr. Leafy cannot guarantee the condition of perishable products left unattended for an extended period.

Missing, Incorrect, or Damaged Items

Inspect your order as soon as it arrives. If an item is missing, incorrect, damaged, spoiled, or below our quality standards, contact us within 24 hours of delivery.

Please include:

• Your order number
• A description of the problem
• Clear photographs of affected products when applicable

After reviewing the request, we may provide a replacement, store credit, partial refund, or full refund in accordance with our Refund Policy.

Order Changes and Cancellations

Contact us as soon as possible if you need to change or cancel an order. We cannot guarantee changes or cancellations after an order has been packed, prepared, or sent out for delivery.

Product Substitutions

If a product becomes unavailable, we may contact you about a comparable substitution. Any substitution will be handled according to the preferences selected during checkout and our substitution procedures.

Contact Us

For delivery questions or assistance with an order, please contact Mr. Leafy through our website’s Contact Us page.

Mr. Leafy
www.mrleafy.com
Fresh groceries delivered with quality and care.