We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at www.mrleafy1890@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at www.mrleafy1890@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at www.mrleafy1890@gmail.com.
Return and Refund Policy
Effective date: July 24, 2026
At Mr. Leafy, we are committed to providing fresh, high-quality produce, groceries, and pantry products. If
there is a problem with your order, please contact us so we can work to make it right.
Fresh Produce Guarantee
Because fruits, vegetables, dairy products, refrigerated foods, and other perishable items cannot be resold,
they are not eligible for regular returns.
If you receive an item that is damaged, spoiled, missing, incorrect, or does not meet our quality standards,
please contact us within 24 hours of delivery or pickup.
Please provide:
Your name and order number
A description of the problem
Clear photographs of the affected item
The date your order was delivered or picked up
After reviewing your request, Mr. Leafy may provide an appropriate resolution, including:
A replacement item, when available
Store credit
A partial refund
A full refund for the affected item
Submitting a request does not automatically guarantee a refund. Each request will be reviewed based on
the circumstances and the information provided.
Non-Perishable Products
Unopened and unused non-perishable products may be eligible for return within 14 days of delivery or
pickup.
To qualify for a return, the product must:
Be unopened and unused
Be in its original packaging
Be in the same condition in which it was received
Include proof of purchase.
Please contact Mr. Leafy before returning any product. Returns sent or brought back without prior approval
may not be accepted.
Items That Cannot Be Returned
The following products are not eligible for return unless they arrived damaged, spoiled, incorrect, or
defective:
Fresh fruits and vegetables
Dairy products
Refrigerated or frozen products
Prepared or opened food products
Products with broken seals
Gift cards
Clearance or final-sale items
Missing or Incorrect Items
Please inspect your order as soon as it is received. If an item is missing or you receive the wrong product,
contact us within 24 hours.
Depending on product availability and the circumstances, we may provide a replacement, store credit, or
refund for the affected item.
Product Substitutions
Fresh-product availability may change due to seasonality, quality, or supplier availability. When necessary,
Mr. Leafy may substitute an unavailable item with a comparable product.
If an appropriate substitute is unavailable, we may remove the item from your order and issue a refund or
store credit for that item.
Order Cancellations
Orders may be canceled for a full refund before they have been packed, prepared, or placed into the
delivery process.
Once preparation or delivery has begun, an order may no longer be eligible for cancellation. Please contact
us as quickly as possible if you need to cancel an order.
Delivery and Pickup Issues
Customers are responsible for providing a complete and accurate delivery address, telephone number, and
any necessary delivery instructions.
Mr. Leafy is not responsible for damage, spoilage, delays, or failed delivery resulting from:
Incorrect or incomplete customer information
No one being available to receive an order when required
An order being left unattended after delivery
Conditions outside our reasonable control, including severe weather, traffic disruptions, or carrier
delays
Please refrigerate or properly store perishable products immediately after receiving them.
Approved Refunds
Approved refunds will be issued to the original payment method whenever possible. Processing times vary
by bank or payment provider, but refunds may take approximately 5–10 business days to appear.
Shipping or delivery charges are generally non-refundable unless the refund results from an error made by
Mr. Leafy.
Contact Mr. Leafy
For return, refund, or order assistance, contact us:
Mr. Leafy
Email: Mrleafy1890@gmail.com
Phone: 727-512-9114
Website: www.mrleafy.com
Please include your order number when contacting us so we can assist you promptly.
